Customer Outcomes Questionnaire

A. Access & Onboarding

A.1 Referral and initial contact process was clear.
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A.2 Consultation helped me understand my child’s needs.
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A.3 Waiting time was reasonable.
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B. Individualised Support & Outcomes

B.1 My child’s needs are clearly understood.
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B.2 Goals are appropriate and individualised.
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B.3 I have observed positive progress.
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B.4 Sessions are meaningful and well structured.
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C. Communication & Partnership

C.1 Staff communicate clearly and respectfully.
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C.2 I receive regular updates.
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C.3 I feel involved in decision-making.
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D. Staff Professionalism & Care

D.1 Staff treat my child with dignity and respect.
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D.2 Staff demonstrate professional knowledge.
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D.3 I feel confident in my child’s safety.
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E. Inclusion & Equity

E.1 Stars provides an inclusive environment.
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E.2 My child’s differences are respected.
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E.3 Cultural and family values are respected.
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F. Environment & Facilities

F.1 The centre is clean and safe.
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F.2 Spaces support my child’s needs.
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G. Overall Satisfaction

G.1 Overall, I am satisfied with the services.
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G.2 I would recommend Stars to other families.
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H. Open Feedback

What has worked well?

What could we improve?

Additional comments: